Course Overview

Introduction

Boards and senior leaders make decisions that shape the direction of an organisation.

But those decisions also shape something less visible — the daily experience of the people who live within it.

Staffing models, policies, priorities, and reporting structures all influence the systems through which care is delivered. Over time, these systems shape routines, pace, relationships, and the atmosphere of daily life.

Yet many of the most meaningful aspects of life in a care home are difficult to see through traditional governance tools.

This 30–45 minute professional on-demand course invites board members and senior leaders to explore governance from a different perspective — not only as oversight of strategy, risk, and compliance, but as stewardship of the environment in which people live their lives.

Through a reflective lens, participants will consider how governance decisions travel through organisations, how systems shape culture, and how boards can remain attentive to the lived experience of care.

Ultimately, the course invites a simple but powerful question:

What kind of place are we governing — and how would we know?

Who This Course Is For

  • Board members
  • CEOs and Executive Directors
  • Senior leadership teams
  • Governance committees
  • Organisations seeking to strengthen person-centred thinking at a governance level


This course is designed for those responsible for guiding organisational direction and ensuring that values are reflected in everyday practice.


What This Course Explores

  • What person-centred care means from a governance perspective
  • How traditional systems and person-centred approaches organise daily life differently
  • How governance decisions influence organisational systems and culture
  • The limits of dashboards and reports in understanding lived experience
  • How care homes function both as organisations and as places where people live
  • Reflective questions boards can use when considering governance decisions

What Makes This Course Different

Most governance education focuses on compliance, fiduciary responsibilities, and regulatory oversight.

Those responsibilities matter.

But they rarely address how governance decisions influence the lived experience of residents and staff.

Person Centred Universe approaches governance differently.

We do not prescribe governance models or frameworks.

Instead, this course offers a reflective lens that helps boards connect organisational decisions to the everyday realities of life within the home.

The goal is not criticism — but clarity.


Learning Outcomes

By the end of this course, participants will:

  • Understand how governance decisions shape organisational systems
  • Recognise how systems influence culture and daily experience
  • Identify aspects of life in care homes that may not appear in governance reports
  • Develop a reflective lens for connecting governance decisions to lived experience
  • Strengthen governance conversations around person-centred care


Format

  • 30–45 minute on-demand course
  • Plain text learning modules
  • Opening and closing audio reflections by Daphne Noonan, Co-Founder of Person Centred Universe
  • Suitable for individual learning or board-level discussion


Course curriculum

    1. Welcome

    1. Often endorsed.

    2. A simple idea.

    3. About daily life.

    4. Attending to the small.

    5. But there is friction.

    6. Needs of the organisation.

    7. Adapting to the person.

    8. Both go hand-in-hand.

    9. Tension informs us.

    10. Systems have powerful effects.

    11. Governance influences.

    12. Before We Continue

    1. Governance removed from daily life.

    2. Governance decisions travel.

    3. Shaping individual moments.

    4. With direct impact.

    5. A lived environment.

    6. Boards may not see impact.

    7. Before We Continue

    1. Person-centred care genuinely sought.

    2. Tension exists.

    3. Systems provide the framework.

    4. Influencing what gets attention.

    5. Quietly shaping normality.

    6. Producing experience.

    7. With unintended consequences.

    8. Before We Continue

    1. Boards rely on information.

    2. Indicators provide partial view.

    3. Some aspects harder to capture.

    4. Easy to focus on measurable.

    5. Life is unmeasured moments.

    6. An opportunity for reflection.

    7. Before We Continue

    1. Complex systems.

    2. And homes.

    3. Subtle moments of life.

    4. A new set of questions.

    5. Another perspective.

    6. Before We Continue

About this course

  • $79.00
  • 30–45 minute on-demand course
  • Plain text learning modules
  • Opening and closing audio reflections by Daphne Noonan, Co-Founder of Person Centred Universe

Equip your board and leadership team to make decisions that strengthen person‑centred culture at every level of your organisation.

Click here to purchase the course!